Meet the Team

The DS Plumbing team is a group of dedicated professionals who work tirelessly to keep Ottawa’s plumbing systems flowing smoothly. You can find out more how we do things on our About page, and by learning about some of our efforts in the local community.

Craig Muir Craig Muir, Ottawa Plumber

Craig originally comes from the west of England where he worked as a plumber for many years. He is married to Nelly and he enjoys rugby, Formula One racing and sailing.

Craig’s plumbing tip: “When turning a valve on, open the valve fully and then turn back a quarter turn to prevent seizing.”

Garry Kelly, Ottawa PlumberGarry Kelly

Garry Kelly is a plumbing technician. He is a keen soccer fan and plays in two teams locally, is married to Krysta and has two children: a 4-year old daughter named Lauren and an 18-month old daughter named Shaelyn.

Garry’s plumbing tip: “To keep unused fixtures like showers or tubs from smelling, pour a jug of water down the drain regularly to prevent sewer gas smells from escaping.”

Marc Chartrand, Plumber with DS Plumbing in OttawaMarc Chartrand

Marc has been with the DS Plumbing family for almost one and a half years now. His fiancée is named Cassandra, and they have two little boys, William and Oliver. Marc loves to spend time on his tractor and is always keeping busy helping others.

Marc’s plumbing tip: “Don’t pour grease down the sink or toilet, because when it cools it solidifies, sticks to the sides of the pipe, and over time builds up and blocks the entire pipe.”

Marc Chartrand, Plumber with DS Plumbing in OttawaTrevor Sisson

Trevor is married to Cassandra (no, not the same Cassandra that is engaged to Marc!) and has 3 pets. His pug is named Freddie and his cats are Eva and Abby. Trevor had his pilots license before he knew how to drive a car and he now enjoys riding his motorcycle. Trevor and Cassandra are originally from Peterborough, and have a baby boy named Sawyer.

Trevor’s plumbing tip: “Use a hair trap in the shower to prevent clogs. Don’t forget to clean it though!”

Dave Smythe Ottawa PlumberDave Smythe

Dave is the owner of DS Plumbing and has been a licensed plumber since 2003. In addition to his plumbing license he holds his gas fitter’s license, well technician’s license and cross connection certificate.

In his spare time (which isn’t often!) he reads, but he makes sure to have his daily swim. He is married to Wendy, and they have a son and daughter, and also many animals!

Dave’s plumbing tip: “Ensure your main line water shut off is easily located and can turn easily.”

Matt Lock Ottawa PlumberMatt Lock

Matt Lock has come from living and working in a small town in BC for the last 2 years. He has 3 boys: Jacob, Ethan and Dylan and is engaged to Heather. He likes fishing, and has 2 dogs and 3 cats. He plans on learning to snowboard and ski this winter.

He is a big Toronto Maple Leafs fan (I guess we can forgive him!).

Matt’s plumbing tip: “Check your water meter periodically if you are on the city supply, to monitor for unseen leaks.”

Sarah Paul Ottawa PlumberSarah Paul

Sarah is our warehouse superstar and tech support person. At present she lives with her parents and her brother Zack and a bunny named Bonsai. She enjoys playing the guitar and singing in her spare time, and spending time with her boyfriend Eric.

Sarah’s plumbing tip: “If you need to plunge a sink, block the overflow first.”

Tara at DS Plumbing OttawaTara Michelle

Tara is our morning phone person and manages dispatch, keeping the plumbing team organized during the day. She is also our Growth Coordinator.

Tara loves acting and participates in local theatre productions. A huge Sens fan as well as an animal lover, Tara has a special place in her heart for dogs.

Tara’s plumbing tip: “If you notice warped drywall in your home, the cause could be a plumbing leak.”


Mary at DS Plumbing OttawaMary Poulton

Mary is our newest Customer Service agent, answering the phones and ensuring everyone who calls is well looked after. She has 2 cats named Oliver and Jack and a 14 year old Shih Tzu named Dougal. She has 2 grandchildren and enjoys gardening and reading (especially murder mysteries).

Mary’s plumbing tip: “Always ensure your sump pump is plugged in and have battery back up in case of power outages.”


Wendy Smythe of DS PlumbingWendy Smythe

Wendy is the co-owner of DS Plumbing, along with her husband Dave. She works to keep the marketing side of the business moving along, and makes sure there’s always something fun like Hug a Plumber Day in the works.

She loves spending time with her family and her rescue animals, and also enjoys scrap booking and Dr. Who.

Wendy also loves keeping the Facebook and Twitter pages hopping with the latest news from all of us here at DS Plumbing. Why not connect and say hello!

Wendy’s plumbing tip: “If you live in a low-lying area, you may want to get a backwater valve installed to prevent waste from the sewer systems from flowing into your home.”

Nancy Smith at DS Plumbing OttawaNancy Smith

Nancy is our Office Manager, but you can sometimes hear her friendly voice when you call. She has been with us since September 2012 and has proved to be a wonderful member of our team.

She spends most of her spare time caring for her rescue animals: 3 donkeys, 2 draft horses, 3 dogs, 4 cats (and one foster cat), and 1 husband!

Nancy’s plumbing tip: “Don’t let your husband touch the plumbing!”

Jake the cat, DS PlumbingJake, Office Supervisor

Jake is our cat who likes to sit in on meetings and drink from people’s water glasses. He also likes to scratch at the meeting room door if he’s being ignored.

Jake’s tip: “Feed me!”

Tuxie the cat, DS PlumbingTuxie, Morale Officer

Tuxie is the go-to cat for strokes and extra hair on our clothes. His favourite hang out spot is the window and Nancy’s desk. In reality, Tuxie is the true mastermind of the DS Plumbing team.

Tuxie’s tip: “Give me lots of strokes and everything’s good!”